Privacy Policy

Information We Collect

Personal & Contact Information

• Basic Details: Full name, email address, phone number, shipping address, and billing address. For returning customers, we may store your decor style preferences (e.g., vintage retro patterns, industrial minimalist designs, specialty themed wallpaper clocks) to deliver tailored product recommendations.
• Order-Specific Information: Product model, specifications (size, diameter, power type), pattern selection, and customization details (e.g., custom-printed wallpaper faces, personalized clock hands). This data will be permanently deleted after order fulfillment and warranty expiration to ensure privacy security.
• In-Store Pickup Data (if applicable): Preferred pickup time slots for in-store orders will be stored temporarily and deleted within 7 days of successful pickup.

Payment & Transaction Information

• All payments are processed via PCI DSS-compliant gateways (Visa, Mastercard, PayPal, etc.). We never store full credit card numbers, CVV codes, or bank account details — all financial data is end-to-end encrypted for transaction security.
• Bulk Order Records: For commercial orders (e.g., interior designers purchasing industrial style clocks for offices, cafes ordering retro pattern clocks, hotels buying specialty wallpaper clocks), purchase order numbers will be temporarily stored for invoicing and deleted after 12 months.

Website & Usage Data

• Browsing Activity: Pages viewed (e.g., 12-inch retro floral wallpaper clocks, battery-operated industrial wallpaper clocks, specialty holiday-themed wallpaper clocks) and cookie data (to save shopping carts, size filters, and preferences for future visits).
• Post-Purchase Data: Temporary records including delivery confirmations, warranty claims, and feedback surveys. This data is automatically deleted 12 months after the purchase date.

How We Use Your Information

• Order Fulfillment: Process purchases, verify product safety (e.g., non-toxic wallpaper materials, secure clock mechanisms, child-safe edges), and coordinate delivery/pickup. Product care guides (e.g., "Wallpaper Clock Cleaning Guide", "Clock Mechanism Maintenance Tips") are included with all orders.
• Customer Support: Resolve after-sales issues such as faded wallpaper faces, faulty clock movements, or incorrect sizes. We use order data to provide efficient solutions (e.g., replacement parts, repair guidance, product exchanges).
• Personalized Updates: With your consent, we send promotional notifications (e.g., new specialty wallpaper clock launches, retro pattern collection discounts, industrial style clock restocks). You can unsubscribe anytime via the link in promotional emails.
• Compliance: Retain transaction records for warranty claims and tax purposes, ensuring all products meet U.S. safety standards (non-toxic material certification, safe clock mechanism standards).

Data Security

• All data transmission uses SSL/TLS encryption (verified by the "https://" prefix and lock icon on our website).
• Personal and order data are stored on password-protected servers with restricted access — only CCPA-trained authorized staff can access necessary information (e.g., shipping addresses for delivery).
• Third-party partners (couriers, payment processors, safety testers) sign strict confidentiality agreements and only use data to fulfill services (no secondary use permitted).

Your Data Rights (CCPA Compliance)

• Right to Access: Request a free copy of all stored data related to your purchases and preferences.
• Right to Correction: Update inaccurate information (e.g., shipping address, clock customization details).
• Right to Deletion: Request permanent erasure of your personal data (we only retain legally required records like tax documents).
• Right to Opt-Out of Data Sale: We never sell your personal data to third parties. Contact us for written confirmation.
• Right to Data Portability: Receive your data in a usable format (e.g., CSV file of order history) for sharing with other retailers.